Many now also use AI to assess candidate skills by analyzing what they say.Īnthony likes to look an interviewer in the eyes, but all she could see was her own face reflected in the screen. These systems claim to save employers money, sidestep hidden biases that can influence human recruiters and expand the range of potential candidates. Demand for online hiring services, which interview job applicants remotely via laptop or phone, mushroomed during the COVID-19 pandemic and remains high amid a perceived worker shortage as the economy opens back up. More job-seekers, including some professionals, may soon have to accept impersonal online interviews where they never talk to another human being, or know if behind-the-scenes artificial-intelligence systems are influencing hiring decisions. But she also had no sense at all of how the interview had gone, because her interviewer was a computer. A day after her interview for a part-time job at Target last year, Dana Anthony got an email informing her she didn’t make the cut.Īnthony didn’t know why - a situation common to most job seekers at one point or another.

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